Frequently Asked Questions

Where do you ship?

Our online checkout currently supports delivery within the United States.

Is shipping free on every order over $50?

No. Eligible barber tools and supplies qualify for free Economy shipping at $50. Made-to-order apparel and accessories may have separate charges. Your applicable shipping total is shown before payment. See our Shipping Policy.

When will my order arrive?

Timing depends on the item, its processing or production time and the shipping method. Made-to-order products require production before shipment. Contact us before ordering if you need an item by a particular date; we will check availability and timing.

Will everything arrive together?

Not necessarily. Products fulfilled by different partners may arrive in separate packages.

How can I track my order?

Use the tracking link supplied after shipment, where available. If you have not received tracking or need an update, contact us with your order number.

Do I need an account?

No. Guest checkout is available.

What if payment will not go through?

Check that your billing details match your payment method and that your delivery address is within the United States. If the problem continues, contact us with the error message and approximate time of the attempt. Do not send full card details.

Can I return an item?

Eligible returns may be requested within 30 days after delivery under our Return Policy. Contact us before sending an item back.

What if my order is damaged, incorrect or overdue?

Contact us with your order number and a description of the issue. Include photos for damaged or incorrect items where possible.

How do I choose the correct product option?

Check the selected size, color, capacity or quantity before adding an item to your cart. A product photo may show multiple options; your order contains the option shown in your cart. Ask us before ordering if you need help with compatibility.