Shipping Policy

Shipping availability, methods, and charges depend on the product, supplier route, and delivery address. The available options and total shipping charge are shown at checkout before payment. If no shipping method appears, that item cannot currently be shipped to the address entered.

Shipping charges

We do not promise free shipping unless a qualifying free-shipping rate is specifically displayed at checkout. Products fulfilled by different partners may have separate shipping charges and may arrive in separate packages. Review the full order total before paying.

Processing, production, and delivery

Processing or production takes place before carrier transit. Made-to-order products require production before shipment. Timing varies by item and fulfillment partner. We publish a delivery estimate only when it can be supported by the supplier information available for that product.

If you need an item for a particular date, contact us before ordering so we can check current availability and timing. A faster carrier service does not shorten supplier processing or production time.

Tracking and split shipments

When the fulfillment partner provides tracking, it is added to the order and sent to the customer. A new tracking number may not show movement until the carrier scans the package. Products fulfilled by different partners may arrive separately.

Delays and order problems

If we cannot ship within a promised timeframe, we will contact you with the available options. For a delayed, missing, damaged, or incorrect delivery, contact us with your order number and a description of the problem. Photos of the item and packaging can help us investigate damage.

Address changes

Please check your address before paying. Contact us promptly if a correction is needed. Changes cannot be guaranteed after supplier processing or shipment begins.

Returns and refunds

For eligibility, return instructions, and refund information, read our Returns and Refunds Policy.